We want you to love your shopping experience with Lets Connect. If something isn’t right, we make returns and refunds easy, fair, and hassle-free.

Quick Summary

✅ Return Window: [e.g., 14 days] from the date of delivery
✅ Condition: Must be unused & in original packaging
✅ Refunds: Processed to your original payment method
✅ Exchanges: Available for defective or damaged items
✅ Who pays return shipping?

• If it’s our fault (wrong/damaged item) → We cover the cost

• If you change your mind → You cover return shipping
  ✅ Non-Returnable Items: Final sale items, personalised goods, or used products

1. When Can You Return an Item?

You’re eligible for a return if:
✔️ The item is unused, undamaged & in original packaging
✔️ You contact us within [X days] of delivery
✔️ You have proof of purchase

2. How to Start a Return

1️⃣ Email us at example@gmail.com with your order number + reason for return
2️⃣ Our team will approve your return & give you the return address
3️⃣ Send the product back securely packaged

3. Refund Timeline

✅ Once we receive & inspect your item, we’ll notify you
✅ Approved refunds will be issued within [X business days] to your original payment method

Note: Shipping costs are non-refundable unless the return is due to our mistake.

4. Exchanges

• Damaged or defective? We’ll replace it free of charge

• Want a different product? Return the original & place a new order

5. Damaged, Wrong, or Missing Items

If your order is damaged, incorrect, or incomplete:
📸 Take photos of the product & packaging
📧 Contact us within 48 hours of delivery
We’ll arrange a replacement or full refund

6. Non-Returnable Items

❌ Final Sale or Clearance items
❌ Personalised or custom-made products
❌ Items damaged due to misuse or wear & tear

7. Lost or Undelivered Packages

Didn’t receive your order?
✅ Contact us & we’ll investigate with the courier
✅ If confirmed lost, we’ll send a replacement or issue a refund

8. Contact Us

Email: example@gmail.com
Address: 125 Mount Street, London, W1K 3NS

We’re here to make your shopping experience stress-free!